Dynamics 365 Commerce Functional Consultant Associate

2 – 3 weeks
Flexible Schedule

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Summary of the Curriculum

This course equips you to configure, deploy, and support Microsoft Dynamics 365 Commerce across physical stores, online platforms, and call centers. You’ll learn how to set up retail headquarters, manage products and pricing, configure Point of Sale (POS) systems, handle e-commerce channels, and integrate call center operations. The curriculum also includes loyalty programs, discounts, store inventory, and customer engagement strategies, providing a well-rounded view of unified commerce.

Relevant Industries

Retail, E-commerce, Fashion & Apparel, FMCG, Consumer Electronics, Omnichannel Brands, and any business managing physical and digital storefronts.

Overview of Technology

Dynamics 365 Commerce is Microsoft’s end-to-end retail and e-commerce solution that unifies customer experiences across in-store, online, and back-office operations. The platform integrates with Microsoft Power Platform, Microsoft 365, and other Dynamics 365 modules for a connected commerce strategy. 

Enrollment Process

  • Sign up on the platform and choose your preferred batch.
  • Start your classes on the scheduled date .
  • Get access to learning materials and project dashboards.
  • Begin your training journey with expert-led sessions.
  • Apply your learning through real-world case studies and projects.

Detailed Course Curriculum

  1. Configure Dynamics 365 Commerce Headquarters (25–30%)
  • Configure prerequisites and commerce parameters 
  • Configure additional options for Commerce HQ 
  • Manage statements and reconciliation 
  • Configure Distributed Order Management (DOM), including fulfillment profiles, DOM cost components, and monitoring fulfillment plans and order exceptions 

 

  1. Configure Products, Prices, Discounts, Loyalty, and Affiliations (25–30%)
  • Configure products and merchandising (product setup, categories, attributes) 
  • Manage pricing, price groups, and price adjustments 
  • Manage discounts and promotions (simple and complex discount structures) 
  • Manage customers, loyalty programs, and affiliations 

 

  1. Manage Point of Sale (POS) in Dynamics 365 Commerce (15–20%)
  • Configure retail stores and registers 
  • Manage store inventory and in-store operations 
  • Perform POS operations, including cashier tasks, returns, and end-of-day processes 

 

  1. Configure and Manage Dynamics 365 Commerce Call Centers (10–15%)
  • Configure call centers and related parameters 
  • Configure continuity orders and installment billing 
  • Manage call center operations and order processing 

 

  1. Manage E-Commerce (15–20%)
  • Configure an e-commerce channel (online store setup, channel navigation) 
  • Manage e-commerce content (product display, web content management) 
  • Operate and maintain the e-commerce channel, including order processing and customer engagement 

 

Additional Skills and Knowledge 

  • Understanding of unified commerce business operations across physical stores, online channels, and call centers 
  • Experience with Dynamics 365 core finance and operations apps 
  • Ability to integrate with Microsoft Power Platform (Power BI, Power Apps, Power Automate) 
  • Knowledge of reporting, analytics, and security within Commerce 

Enrollment Form

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