Acquire Knowledge! Talk to Us.
The GET Advantage: Your Path from Learning to Earning:
- Build in-demand technical and soft skills, validated by industry-recognised certifications.
- Apply learning through real-world projects, case studies, and assignments that make you job-ready.
- Learn what employers want, align your skills with trends, and move towards higher-paying opportunities.
- Continuous mentorship, career coaching, and peer community to guide you beyond the course.
Course Overview
This course introduces learners to AI capabilities within the Salesforce ecosystem. You’ll explore Einstein AI and Einstein GPT, understand fundamentals of machine learning and natural language processing, and learn how to implement predictive analytics, generative AI, and automation inside Salesforce. The curriculum covers AI use cases across sales, service, marketing, and commerce, with hands-on projects that demonstrate how AI can personalize customer journeys, forecast outcomes, and streamline decision-making. By the end, you’ll be able to design and manage AI-powered Salesforce workflows that drive measurable business impact.
Relevant Industries
CRM Solutions, Marketing & Advertising, Retail & E-commerce, Financial Services, Healthcare, SaaS Startups, IT Consulting
Overview of Technology
Salesforce AI leverages Einstein AI and GPT-powered solutions to enhance CRM by automating tasks, generating insights, and enabling personalized customer engagement. Integrated directly into the Salesforce platform, it empowers businesses to make smarter decisions, increase efficiency, and deliver predictive, proactive, and customized experiences at scale.
Why choose Acquledge for Salesforce course?
Live Training Sessions
Flexible Schedules
Hands-on Experience
Vast Resource Library
Extensive Support
Enrollment Process
- Sign up on the platform and choose your preferred batch.
- Start your classes on the scheduled date .
- Get access to learning materials and project dashboards.
- Begin your training journey with expert-led sessions.
- Apply your learning through real-world case studies and projects.
Detailed Course Curriculum
- Overview of Salesforce AI products and capabilities
- Introduction to Einstein AI and Salesforce GPT
- Importance of AI in modern business environments
- Fundamentals of Machine Learning (ML), Natural Language Processing (NLP), and Predictive Analytics
- AI in the context of Salesforce’s Customer 360 suite
- Predictive AI and Generative AI principles
- Einstein Trust Layer for secure and ethical AI operations
- RAG (Retrieval Augmented Generation): Concepts and applications
- Customer 360: AI-enabled insights across Salesforce products
- Use cases in Marketing AI, Sales AI, Service AI, and Commerce AI
- Real-world examples using ChatGPT and Salesforce AI
- Introduction to Salesforce Data Cloud for managing large datasets
- Data preparation best practices for AI tools
- Ensuring data quality and readiness for predictive and generative AI
- Using Salesforce Data Manager for optimized AI workflows
- Deep dive into Einstein AI capabilities
- Using Einstein Prediction Builder, Recommendation Builder, and Next Best Action
- Voice-enabled workflows with Einstein Voice
- Analytics and insights with Einstein Discovery
- Hands-on practice with Einstein automation tools
- Generative AI capabilities with Einstein GPT
- Creating conversational AI experiences for sales, service, and marketing
- Customizing GPT models for personalized interactions
- Integrating Einstein GPT with Salesforce workflows
- Advanced use cases for Einstein GPT in CRM
- Integrating third-party AI solutions (e.g., OpenAI, Azure AI) with Salesforce
- Advanced use cases for AI across various business functions
- Leveraging AI for customer segmentation, personalization, and journey optimization
- Building custom predictive and generative AI models in Salesforce
- Data privacy, security, and compliance standards in AI
- Ethical considerations and guidelines for AI implementation
- Overview of Salesforce’s AI Trust initiatives
- Building transparent and trustworthy AI models
Similar Courses
Salesforce Service Cloud Consultant
Salesforce Sales Cloud Consultant
Salesforce Marketing Cloud Email Specialist Certification
Salesforce Lightning Web Components
Salesforce Developer
Salesforce Administrator & App Builder
Got Questions ? We've got Answers
Acquledge offers a range of online courses including certification programs, knowledge development, and professional upskilling across technology, business, finance, language, and more.
We provide both self-paced learning modules and instructor-led live online classes. Choose according to your schedule and learning preferences.
Yes, our courses are certified and recognized by relevant industry bodies and partners to ensure quality and global acceptance.
Every participant who successfully completes the course and meets assessment criteria receives a certificate that can boost your professional credibility.
Yes, our programs include job placement assistance, resume building, interview preparation, and career counseling to help you transition into new roles.
Fill the form :
Get in touch with us!
Fill in your details and book a demo. Talk to an expert and choose wisely.
For immediate assistance with course-related or technical questions, chat with us.