ServiceNow Customer Service Management (CSM) Essentials
Flexible Schedule
1:1 Support
Hands-on Projects
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The GET Advantage: Your Path from Learning to Earning:
- Build in-demand technical and soft skills, validated by industry-recognised certifications.
- Apply learning through real-world projects, case studies, and assignments that make you job-ready.
- Learn what employers want, align your skills with trends, and move towards higher-paying opportunities.
- Continuous mentorship, career coaching, and peer community to guide you beyond the course.
Course Overview
This course teaches you how to configure, administer, and optimize the ServiceNow CSM product to deliver exceptional customer service experiences. You’ll learn the difference between Interaction and Case Management, set up customer and product data, manage contracts and entitlements, and handle complex cases from initiation to resolution. Through hands-on practice, you’ll also work with CSM Configurable Workspace, Advanced Work Assignment, analytics, and Major Case Management—equipping you with practical skills to improve customer engagement and streamline service delivery.
Relevant Industries
Telecom, Banking & Finance, Healthcare, Retail, IT Services, Manufacturing, Utilities, Government
Overview of Technology
ServiceNow CSM is a robust platform that unifies customer data, case management, and service workflows. It integrates with multiple communication channels, automates assignments, and leverages AI-driven insights to help businesses resolve customer issues faster while improving agent productivity.
Why choose Acquledge for ServiceNow courses?
Live Training Sessions
Flexible Schedules
Hands-on Experience
Vast Resource Library
Extensive Support
Enrollment Process
- Sign up on the platform and choose your preferred batch.
- Start your classes on the scheduled date .
- Get access to learning materials and project dashboards.
- Begin your training journey with expert-led sessions.
- Apply your learning through real-world case studies and projects.
Detailed Course Curriculum
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