Customer Service Functional Consultant Associate
Flexible Schedule
1:1 Support
Hands-on Projects
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The GET Advantage: Your Path from Learning to Earning:
- Build in-demand technical and soft skills, validated by industry-recognised certifications.
- Apply learning through real-world projects, case studies, and assignments that make you job-ready.
- Learn what employers want, align your skills with trends, and move towards higher-paying opportunities.
- Continuous mentorship, career coaching, and peer community to guide you beyond the course.
Course Overview
This course trains professionals to implement and configure Dynamics 365 Customer Service to enhance support workflows and improve customer satisfaction. You’ll cover topics like case management, service-level agreements (SLAs), Omnichannel configuration (chat, voice, social), agent productivity tools, knowledge base setup, and feedback systems. It also introduces Microsoft Copilot for automating responses and insights. By the end, you’ll be able to design customer support environments that scale across teams and channels.
Relevant Industries
IT Helpdesks, Customer Support Teams, Call Centers, Telecom, Healthcare, Banking, E-commerce, Government.
Overview of Technology
Microsoft Dynamics 365 Customer Service is a CRM module focused on managing customer queries through email, phone, live chat, and social channels. Integrated with Microsoft Power Platform and Copilot, it helps automate service processes, route cases intelligently, and provide real-time agent assistance.
Why choose Acquledge for Dynamics 365 course?
Live Training Sessions
Flexible Schedules
Hands-on Experience
Vast Resource Library
Extensive Support
Enrollment Process
- Sign up on the platform and choose your preferred batch.
- Start your classes on the scheduled date .
- Get access to learning materials and project dashboards.
- Begin your training journey with expert-led sessions.
- Apply your learning through real-world case studies and projects.
Detailed Course Curriculum
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