Commerce Functional Consultant Associate

Courses Microsoft 365 Dynamics Commerce Functional Consultant Associate

Commerce Functional Consultant Associate

Flexible Schedule

1:1 Support

Hands-on Projects

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Course Overview

This course equips you to configure, deploy, and support Microsoft Dynamics 365 Commerce across physical stores, online platforms, and call centers. You’ll learn how to set up retail headquarters, manage products and pricing, configure Point of Sale (POS) systems, handle e-commerce channels, and integrate call center operations. The curriculum also includes loyalty programs, discounts, store inventory, and customer engagement strategies, providing a well-rounded view of unified commerce.

Relevant Industries

Retail, E-commerce, Fashion & Apparel, FMCG, Consumer Electronics, Omnichannel Brands, and any business managing physical and digital storefronts.

Overview of Technology

Dynamics 365 Commerce is Microsoft’s end-to-end retail and e-commerce solution that unifies customer experiences across in-store, online, and back-office operations. The platform integrates with Microsoft Power Platform, Microsoft 365, and other Dynamics 365 modules for a connected commerce strategy.

Why choose Acquledge for Dynamics 365 course?

Live Training Sessions

Flexible Schedules

Hands-on Experience

Vast Resource Library

Extensive Support

Enrollment Process

Start your classes on the scheduled date .

Get access to learning materials and project dashboards.

Begin your training journey with expert-led sessions.

Apply your learning through real-world case studies and projects.

Detailed Course Curriculum

1. Configure Dynamics 365 Commerce Headquarters (25–30%):

Configure prerequisites and commerce parameters
Configure additional options for Commerce HQ
Manage statements and reconciliation
Configure Distributed Order Management (DOM), including fulfillment profiles, DOM cost components, and monitoring fulfillment plans and order exceptions

2. Configure Products, Prices, Discounts, Loyalty, and Affiliations (25–30%):

Configure products and merchandising (product setup, categories, attributes)
Manage pricing, price groups, and price adjustments
Manage discounts and promotions (simple and complex discount structures)
Manage customers, loyalty programs, and affiliations

3. Manage Point of Sale (POS) in Dynamics 365 Commerce (15–20%):

Configure retail stores and registers
Manage store inventory and in-store operations
Perform POS operations, including cashier tasks, returns, and end-of-day processes

4. Configure and Manage Dynamics 365 Commerce Call Centers (10–15%):

Configure call centers and related parameters
Configure continuity orders and installment billing
Manage call center operations and order processing

5. Manage E-Commerce (15–20%):

Configure an e-commerce channel (online store setup, channel navigation)
Manage e-commerce content (product display, web content management)
Operate and maintain the e-commerce channel, including order processing and customer engagement

6. Additional Skills and Knowledge:

Understanding of unified commerce business operations across physical stores, online channels, and call centers
Experience with Dynamics 365 core finance and operations apps
Ability to integrate with Microsoft Power Platform (Power BI, Power Apps, Power Automate)
Knowledge of reporting, analytics, and security within Commerce

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