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Dynamics 365 Fundamentals (CRM)

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The GET Advantage: Your Path from Learning to Earning:

  • Build in-demand technical and soft skills, validated by industry-recognised certifications. 
  • Apply learning through real-world projects, case studies, and assignments that make you job-ready. 
  • Learn what employers want, align your skills with trends, and move towards higher-paying opportunities. 
  • Continuous mentorship, career coaching, and peer community to guide you beyond the course. 

Course Overview

This foundational course introduces you to the customer engagement apps in the Dynamics 365 ecosystem. You’ll explore modules like Sales, Customer Service, Field Service, and Customer Insights — learning how they work individually and together to enhance customer relationships. Through interactive lessons, real-world examples, and a hands-on walkthrough of Microsoft’s CRM tools, you’ll build a strong understanding of how organizations use CRM for marketing, selling, and servicing. 

Relevant Industries

Marketing, Sales, IT, Retail, Customer Service, EdTech, and Startups

Overview of Technology

Microsoft Dynamics 365 CRM apps help businesses manage customer data, improve sales performance, and deliver personalized service. The course covers tools like Customer Insights, D365 Sales, Customer Service, Field Service, and the role of Microsoft Copilot and AI.

Why choose Acquledge for Dynamics 365 course?

Live Training Sessions

Flexible Schedules

Hands-on Experience

Vast Resource Library

Extensive Support

Enrollment Process

  • Sign up on the platform and choose your preferred batch.
  • Start your classes on the scheduled date .
  • Get access to learning materials and project dashboards.
  • Begin your training journey with expert-led sessions.
  • Apply your learning through real-world case studies and projects.

Detailed Course Curriculum

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