ServiceNow Administration Advanced

Courses ServiceNow ServiceNow Administration Advanced

ServiceNow Administration Advanced

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Course Overview

This course is designed for professionals who want to go beyond ServiceNow basics and master advanced administration. You’ll explore application data management, debugging tools, reporting, integrations, security, and system maintenance. From managing application scopes and update sets to building dashboards, configuring REST/SOAP integrations, and applying best practices for performance and security, this course prepares you to handle enterprise-level ServiceNow administration. With step-by-step labs and real-world exercises, you’ll gain the confidence to maintain, optimize, and secure a ServiceNow instance at scale.

Relevant Industries

IT Services, Cloud Computing, Telecom, BFSI, Healthcare, Manufacturing, Consulting, Government, Enterprise IT Operations

Overview of Technology

ServiceNow is a cloud-based workflow automation platform trusted by global enterprises for ITSM, ITOM, ITBM, and enterprise-wide automation. Advanced administration enables professionals to extend the platform’s capabilities, ensure robust performance, integrate with third-party systems, and maintain data hygiene—all critical for delivering a seamless user experience.

Why choose Acquledge for ServiceNow courses?

Live Training Sessions

Flexible Schedules

Hands-on Experience

Vast Resource Library

Extensive Support

Enrollment Process

Start your classes on the scheduled date .

Get access to learning materials and project dashboards.

Begin your training journey with expert-led sessions.

Apply your learning through real-world case studies and projects.

Detailed Course Curriculum

Module 1: Application Data Management:

Topic: Application Data Management 

ServiceNow Applications
Components of an Application
Application Scopes
Application Data: Foundation vs. Process
Accessing Application Data
Maintain Data
Examples
Topic: Data Population
Methods for Data Population
What Are Update Sets?
Named and Default Update Sets
Lab 1.1.1 Configurations and Update Sets

Topic: Data Population Continued 

Import Sets
Transform Maps
What Is System Cloning?
System Cloning: Benefits
System Cloning: Exclusions, Preserve Data, and Cleanup Scripts
Clone Admin Console
Examples
Instance Data Replication
Integrations
- Lab 1.2.1 Clone an Instance

Topic: Data Searching

Search Administration Overview
Database Indexes
Text Indexes
Contextual Search
Configuring Contextual Search
Search Administration
Lab 1.3.1 Create a Database Index

Module 2: Development and Debugging:

Topic: Development

Types of Development: No Code, Low Code, Pro Code
Developer Tools: Code Editors
Types of Scripting
Developer Tools: No Code and Low Code Tools
Developer Tools: Support
Lab 2.1.1 Code or No Code / Low Code

Topic: Debugging

Navigate Quickly: Unique Letters
Navigate Quickly: Application Navigator
Navigate Quickly: Navigate Directly to Table Configurations
Navigate Quickly: Keyboard Shortcuts
Show – ‘Field Name’
Utility URLs
URL
Show XML
Session Debug
Detailed Session Debug
Access Analyzer
Lab 2.2.1 Session Debug

Topic: Debugging Continued

Scripts – Background
Fix Scripts
Lab 2.2.2 Scripts – Background and Fix Scripts

Topic: Debugging Continued 2

Script Debugger
Script Tracer
Lab 2.2.3 Script Debugger

Module 3: Application Data Management:

Topic: Data Visualization Review

Visualization Review
Topic: Database Views
Database View
Database View: Joining Tables
Database View: Using a Join
Database View: Restrict Returned Fields
Lab 3.2.1 Create a Visualization Using a Database View

Topic: Data Sources for Reporting

Data Source
Data Source for Reporting
Report Source
Lab 3.3.1 Create a Report Source

Topic: Dashboards 

Dashboards
Building a Dashboard
Configuring a Dashboard
Platform Analytics
Benchmarks
Lab 3.4.1 Create a Dashboard

Topic: Good Practice

Good Practices: Slow Server Response
Good Practices: Efficiencies

Module 4: Integrations:

Topic: Integrations Overview 

Integrations Overview
The Big Picture

Topic: Web Services REST 

Web Services: What is a Web Service?
Web Services: Inbound and Outbound
Web Services APIs
ServiceNow Provided APIs
REST API Explorer
Outbound REST Web Service
Outbound REST Web Service Results
Web Services: JSON
Inbound Web Services with REST
Lab 4.2.1: Web Services

Topic: Web Services REST continued 

ServiceNow as a Consumer
ServiceNow as a Publisher
Reasons to use SOAP

Topic:  MID Server 

MID Server
Consume Mid Server Data

Topic: Direct Web Services and Scripted Web Services

Direct Web Services
Scripted Web Services

Topic: Integration Hub

Integration Hub
Integration Hub Installed Spokes
Connections Dashboard
Action Designer
Lab 4.5.1 Integration Hub

Module 5: Access and Security:

Topic: Authentication, Authorization, Hardening

Be Prepared
Access Control: Authentication
Access Control: Authentication Mechanisms
Access Control: Multi-Factor Authentication (MFA) 
Data Control: Authorization
Data Control: Anatomy of an ACL
Data Control: Data Filtration
Data Control: Data Filtration Attributes
Data Control: Data Filtration Subject Criteria
Data Control: Data Filtration Security Attribute
Lab 5.1.1 Data Filtration

Topic: Authentication, Authorization, Hardening

Instance Security: Instance Hardening
Instance Security: Security Center
Lab 5.2.1 Security Center

Topic: ServiceNow Vault 

ServiceNow Vault a

Module 6: Platform Optimization and Maintenance-Data:

Topic: Data Hygiene and CSDM

Data Hygiene
Schema Map
Tables
Table Cleaner
Data Archiving
Archiving Email
Table Rotation
Table Extension
Import Set Scheduled Cleanup
Cascade Delete Rules
Reports and Dashboards
Roll Back and Delete Recovery

Topic: Common Service Data Model 

Common Service Data Model Overview
CSDM: What It Is, What It Is Not, What’s in It for You
CSDM: Why?
Process of Implementing CSDM
Common Service Data Model Diagram
CSDM Conclusion

Module 7: Platform Optimization and Maintenance – Instance:

Topic: Performance Factors 

Application Performance
Application Performance: Response Time Indicator
Browser Rendering Performance: Form Optimization
Browser Rendering Performance: Views
Browser Rendering Performance: Optimize Performance and Minimize Clutter
Browser Rendering Performance: Review Transaction Logs
Browser Rendering Performance: Good Practices

Topic: : Instance Maintenance 

Instance Maintenance: Daily Activities – Instance Stats
Instance Maintenance: Daily Activities – Slow Transactions
Instance Maintenance: Daily Activities – User Preferences
Instance Maintenance: Weekly Activities
System Cloning: Exclusions, Preserve Data, and Cleanup Scripts
Instance Maintenance: Monthly Activities – Slow Queries 
Instance Maintenance: Monthly Activities – Slow Scripts 
Instance Maintenance: Ongoing Activities
Lab 7.2.1: Explore Instance Scan

Topic:  Releases and Upgrades 

ServiceNow Release Cycle
ServiceNow Store
About Upgrades
Upgrade to the latest release
What is Upgraded and What is Not?
Upgrade Tracking
Upgrade Center
ServiceNow Patching Program (SPP)
Now Support
Lab 7.3.1: Upgrades and Calculations

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