ServiceNow Administration Fundamentals (SNAF)
Flexible Schedule
1:1 Support
Hands-on Projects
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- Build in-demand technical and soft skills, validated by industry-recognised certifications.
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- Learn what employers want, align your skills with trends, and move towards higher-paying opportunities.
- Continuous mentorship, career coaching, and peer community to guide you beyond the course.
Course Overview
This foundational course introduces learners to the ServiceNow platform and prepares them for system administration roles. You’ll learn how to configure core applications, manage data, set up self-service options, enable productivity tools, and secure instances. With a mix of guided labs, real-world use cases, and a final capstone project, the course ensures you gain both conceptual knowledge and practical experience to confidently administer ServiceNow environments.
Relevant Industries
IT Services, Telecom, Banking & Finance, Healthcare, Government, Manufacturing, Consulting, Enterprise IT Operations
Overview of Technology
ServiceNow is a leading cloud-based workflow automation platform used by organizations worldwide to streamline ITSM, HR, customer service, and enterprise workflows. This course builds the foundation for managing instances, configuring applications, enabling automation, and ensuring security.
Why choose Acquledge for ServiceNow courses?
Live Training Sessions
Flexible Schedules
Hands-on Experience
Vast Resource Library
Extensive Support
Enrollment Process
- Sign up on the platform and choose your preferred batch.
- Start your classes on the scheduled date .
- Get access to learning materials and project dashboards.
- Begin your training journey with expert-led sessions.
- Apply your learning through real-world case studies and projects.
Detailed Course Curriculum
- Locate and download class resources, including additional practice content for self-study
- Review the overall class scenario
- Explain the ServiceNow Platform
- Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center
- Explain the value of a baseline implementation
- Define a ServiceNow instance
- Augment the platform by configuring an instance
- to reflect a company image and labeling instance tabs
- Install applications and plugins
- Configure lists and forms in the core environment
- to meet specific audience needs
- Evaluate the similarities and differences between
- the core environment and the Service Operations Workspaces
- Create and configure an application and module
- Evaluate requested enhancements including, new applications, and application customization
- Exhibit a working knowledge of the ServiceNow database architecture and database administration concepts
- Utilize schema maps
- Establish appropriate table and field access controls
- Create import sets
- Utilize transform maps
- Explain the core functionality of the CMDB
- Utilize the CI Class Manager to examine the hierarchy of CMDB tables and attributes (all, derived, added) of a given class
- Exhibit awareness of the Common Services
- Data Model (CSDM)
- Explain Discovery and Service Mapping
- Understand where to configure Self-Service offerings, including portals, knowledge, service catalog, and Virtual
- Agent
- Create a knowledge base article by importing a document
- Approve articles for publishing
- Define, apply, and test user criteria on the knowledge base
- Create a Service Catalog Item using Catalog Builder
- Utilize Workflow Studio to leverage existing flows and create new flows
- Provide support to Fulfillers and Agents
- Assist users in generating charts from various sources
- Add a visualization to a dashboard
- Establish appropriate table and field access controls
- Demonstrate a basic understanding of platform analytics
- Create notifications
- Identify productivity tools
- Assess when to use scripting, UI policies, and business rules
- Prepare update sets and migrate changes
- Exhibit awareness of Automated Test Framework and testing resources
- Demonstrate awareness of developer tools, concepts, and testing resources
- View Security Center Overview Dashboard
- Change a Hardening setting
- Modify a selection in Best Practices
- Practice concepts learned in the ServiceNow Administration Fundamentals Course
- Continue your professional development with Additional Practice content and exercises
Similar Courses
Scripting in ServiceNow Fundamentals
ServiceNow Administration Advanced
ServiceNow CMDB Fundamentals
ServiceNow CSM Essentials
ServiceNow Discovery Fundamentals
ServiceNow ITSM Fundamentals
ServiceNow ITSM Implementation
ServiceNow Platform Implementation
ServiceNow SecOps Fundamentals
ServiceNow SAM Professional Fundamental
Got Questions ? We've got Answers
Acquledge offers a range of online courses including certification programs, knowledge development, and professional upskilling across technology, business, finance, language, and more.
We provide both self-paced learning modules and instructor-led live online classes. Choose according to your schedule and learning preferences.
Yes, our courses are certified and recognized by relevant industry bodies and partners to ensure quality and global acceptance.
Every participant who successfully completes the course and meets assessment criteria receives a certificate that can boost your professional credibility.
Yes, our programs include job placement assistance, resume building, interview preparation, and career counseling to help you transition into new roles.
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