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ServiceNow Configuration Management Database (CMDB) Fundamentals

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The GET Advantage: Your Path from Learning to Earning:

  • Build in-demand technical and soft skills, validated by industry-recognised certifications. 
  • Apply learning through real-world projects, case studies, and assignments that make you job-ready. 
  • Learn what employers want, align your skills with trends, and move towards higher-paying opportunities. 
  • Continuous mentorship, career coaching, and peer community to guide you beyond the course. 

Course Overview

This course builds the foundation for managing ServiceNow’s Configuration Management Database (CMDB). You’ll learn how to design and implement a successful CMDB strategy, automate data ingestion, ensure governance, and extract meaningful insights. Through a mix of lectures, labs, and real-world case studies, the course covers configuration, reconciliation, duplicate management, lifecycle policies, and health dashboards—equipping you with the skills to build a trustworthy, enterprise-wide CMDB. 

Relevant Industries

IT Services, Telecom, Banking & Finance, Healthcare, Government, Manufacturing, Enterprise IT, Consulting 

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bt group
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diageo
hsbc
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landrover
mclaren
pr
tesco

Overview of Technology

The ServiceNow CMDB is the backbone of digital operations, providing visibility into IT infrastructure and services. It integrates with ServiceNow Discovery, Service Mapping, and third-party tools to ensure accurate, compliant, and actionable configuration data that supports ITSM, ITOM, and security operations.

Why choose Acquledge for ServiceNow courses?

Live Training Sessions

Flexible Schedules

Hands-on Experience

Vast Resource Library

Extensive Support

Enrollment Process

  • Sign up on the platform and choose your preferred batch.
  • Start your classes on the scheduled date .
  • Get access to learning materials and project dashboards.
  • Begin your training journey with expert-led sessions.
  • Apply your learning through real-world case studies and projects.

Detailed Course Curriculum

Module 1: Introduction to the CMDB:
  • Explore IT challenges 
  • Learn the basics of ServiceNow CMDB 
  • Differentiate between asset and configuration management lifecycles 
  • Deploy a trustworthy CMDB 
  • Gain visibility to CMDB management tools 
Module 2: Design a Successful CMDB Implementation Strategy:
  • Explain and use CI Class Manager 
  • Configure and leverage the IRE 
  • Enable and utilize CMDB 360/Multisource CMDB 
  • Configure and implement Dynamic Reconciliation Rules 
Module 3: Ingest Data into the CMDB:
  • Configure and execute ServiceNow Discover and Service Mapping 
  • Understand benefits of Agent Client Collector 
  • Use IntegrationHub ETL 
  • Explore ServiceNow Store 
  • Learn how Service Graph Connectors can integrate 3rd party data 
  • Enhance Cis CMDB with foundational data 
Module 4: Govern the CMDB:
  • Configure and execute CMDB Health Dashboard 
  • Manage and remediate duplicate Cis 
  • Work with reclassification 
  • Manage Cis through different life cycle stages 
  • Use Data Manager to create policies for life cycle, attestation, and certification 
Module 5: Gain Insight from CMDB Data:
  • Use CMDB Query Builder to find CI data 
  • Leverage the Unified Map to identify the root cause of issues 
  • Gain insight into key CMDB health indicators using the Data Foundations Dashboards 
  • Work with Intelligent Search and Natural Language Query 
  • Realize value with other ServiceNow product that leverage the CMDB 

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Acquledge offers a range of online courses including certification programs, knowledge development, and professional upskilling across technology, business, finance, language, and more.

Are your courses self-paced or instructor-led?

We provide both self-paced learning modules and instructor-led live online classes. Choose according to your schedule and learning preferences.

Is Acquledge accredited or certified?

Yes, our courses are certified and recognized by relevant industry bodies and partners to ensure quality and global acceptance.

Will I receive a certificate after completing a course?

Every participant who successfully completes the course and meets assessment criteria receives a certificate that can boost your professional credibility.

Do you offer placement assistance or career support?

Yes, our programs include job placement assistance, resume building, interview preparation, and career counseling to help you transition into new roles.

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