ServiceNow Discovery Fundamentals

Courses ServiceNow ServiceNow Discovery Fundamentals

ServiceNow Discovery Fundamentals

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Course Overview

This course introduces learners to ServiceNow Discovery, the foundation of IT Operations Management (ITOM). You’ll learn how to capture IP-enabled configuration items (CIs), map their dependencies, and integrate data into the CMDB using probes, sensors, and discovery patterns. Key topics include configuring MID Servers, working with credentials, running Discovery for Linux, Windows, network devices, and applications, extending Discovery with custom patterns, and troubleshooting techniques. By the end, you’ll be equipped to set up and manage Discovery effectively for real-world IT infrastructure environments.

Relevant Industries

IT Services, Telecom, Banking & Finance, Healthcare, Government, Utilities, Manufacturing

Overview of Technology

ServiceNow Discovery automates the process of identifying and mapping devices, applications, and services within IT environments. It enables accurate, real-time visibility into infrastructure, ensuring a healthy and reliable CMDB while supporting IT operations, incident response, and change management.

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Enrollment Process

Start your classes on the scheduled date .

Get access to learning materials and project dashboards.

Begin your training journey with expert-led sessions.

Apply your learning through real-world case studies and projects.

Detailed Course Curriculum

Module 1: Overview:

Lab 1.1: Discovery and CMDB Tour

Module 2: MID Server:

Lab 2.1: MID Server Installation Validation

Module 3: Running Discovery:

Lab 3.1: Running Discovery

Module 4: Credentials and Behaviors:

Lab 4.1: Windows Discovery   
Lab 4.2: Linux Discovery
Lab 4.3: Behaviors
Lab 4.4: Router Discovery

Module 5: Phases, Probes, and Classifications:

Lab 5.1: Ports Probes and IP Services   
Lab 5.2: Classifications and Trigger Probes
Lab 5.3: CI Identification Troubleshooting

Module 6: Application Mapping:

Lab 6.1: Process Classification   
Lab 6.2: Process Classification and Identification
Lab 6.3: Application to Application Mapping

Module 7: Asset Discovery and Agent Client Collector for Visibility:

Lab 7.1: Asset and CI Relationships   
Lab 7.2: Agent Client Collector for Visibility Discovery

Module 8: Horizontal Discovery Patterns:

Lab 8.1: Extend Windows OS – Servers Pattern   
Lab 8.2: Extend Linux Server Pattern
Lab 8.3: New SNMP Classifier and Discovery Pattern
Lab 8.4: Remaining Firewall Requirements

Module 9: Application Discovery Patterns:

Lab 9.1: Application Discovery Pattern   
Lab 9.2: More Mongoose Requirements
Lab 9.3: Troubleshooting the Pattern

Module 10: Configuration Management:

Lab 10.1: CMDB Health Properties   
Lab 10.2: CMDB Health Dashboard
Lab 10.3: Hardware Configuration Management
Lab 10.4: Application Configuration Management

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