ServiceNow IT Service Management (ITSM) Fundamentals
Flexible Schedule
1:1 Support
Hands-on Projects
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- Continuous mentorship, career coaching, and peer community to guide you beyond the course.
Course Overview
This course introduces you to the core concepts of IT Service Management (ITSM) on the ServiceNow platform. You’ll learn the end-to-end lifecycle of ITSM applications, including Request, Incident, Problem, and Change Management. The program covers how to operate, maintain, and improve IT services while understanding roles, personas, and the Common Service Data Model (CSDM). With practical labs, you’ll gain hands-on experience in creating and managing service requests, resolving incidents, analyzing problems, and implementing change requests to drive service improvement.
Relevant Industries
IT Services, Banking & Finance, Telecom, Healthcare, Retail, Manufacturing, Government, Utilities
Overview of Technology
ServiceNow ITSM streamlines IT operations by managing service requests, resolving issues, and implementing changes in a structured and efficient way. It enables businesses to improve service delivery, enhance productivity, and align IT services with business goals while providing a better user experience.
Why choose Acquledge for ServiceNow courses?
Live Training Sessions
Flexible Schedules
Hands-on Experience
Vast Resource Library
Extensive Support
Enrollment Process
- Sign up on the platform and choose your preferred batch.
- Start your classes on the scheduled date .
- Get access to learning materials and project dashboards.
- Begin your training journey with expert-led sessions.
- Apply your learning through real-world case studies and projects.
Detailed Course Curriculum
- Define applications, roles, and personas used to support IT service management (ITSM) processes on the ServiceNow platform
- Identify how the ServiceNow ITSM applications support IT services and end-user customer experiences
- Describe the ServiceNow Common Service Data Model (CSDM) and how it supports ServiceNow ITSM applications
- Explain the Service Catalog and its relationship to Request Management
- Use the ServiceNow platform to submit, approve, fulfill, and close a request
- Identify the data structure and roles that support the Request Management process
- Explain Incident Management and Problem Management and their relationship to other key ITIL processes
- Use the ServiceNow platform to create, manage, and resolve incidents and problems
- Identify the application roles, personas, and architecture that support Incident and Problem Management
- Use the ServiceNow platform to create, manage, and close a change request
- Identify application roles, personas, and process lifecycles that support Change Management
- Identify other platform features and applications that increase the productivity and efficiency of the ITSM solutions
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Got Questions ? We've got Answers
Acquledge offers a range of online courses including certification programs, knowledge development, and professional upskilling across technology, business, finance, language, and more.
We provide both self-paced learning modules and instructor-led live online classes. Choose according to your schedule and learning preferences.
Yes, our courses are certified and recognized by relevant industry bodies and partners to ensure quality and global acceptance.
Every participant who successfully completes the course and meets assessment criteria receives a certificate that can boost your professional credibility.
Yes, our programs include job placement assistance, resume building, interview preparation, and career counseling to help you transition into new roles.
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