ServiceNow IT Service Management (ITSM) Implementation
Flexible Schedule
1:1 Support
Hands-on Projects
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The GET Advantage: Your Path from Learning to Earning:
- Build in-demand technical and soft skills, validated by industry-recognised certifications.
- Apply learning through real-world projects, case studies, and assignments that make you job-ready.
- Learn what employers want, align your skills with trends, and move towards higher-paying opportunities.
- Continuous mentorship, career coaching, and peer community to guide you beyond the course.
Course Overview
This course takes ITSM concepts beyond theory into real-world implementation. You’ll learn how to configure, secure, and deploy ServiceNow ITSM applications—Incident, Problem, Change, Service Catalog, Request, and Service Portfolio Management—using low-code and no-code approaches. Through structured labs and best practices, you’ll gain experience setting up foundation data, integrating CMDB and CSDM, building service catalogs, and designing workflows. The training equips you to manage implementation challenges and set the foundation for long-term ITSM maturity.
Relevant Industries
IT Services, Telecom, Banking & Finance, Healthcare, Manufacturing, Retail, Government, Energy & Utilities
Overview of Technology
ServiceNow ITSM Implementation enables organizations to quickly configure and roll out ITSM processes on the Now Platform. With tools like Service Catalog, CMDB, and Digital Portfolio Management, IT teams can automate workflows, improve service quality, and align IT services with business outcomes.
Why choose Acquledge for ServiceNow courses?
Live Training Sessions
Flexible Schedules
Hands-on Experience
Vast Resource Library
Extensive Support
Enrollment Process
- Sign up on the platform and choose your preferred batch.
- Start your classes on the scheduled date .
- Get access to learning materials and project dashboards.
- Begin your training journey with expert-led sessions.
- Apply your learning through real-world case studies and projects.
Detailed Course Curriculum
- Review basic concepts needed to be successful in this course
- Outline resources to supplement efforts to learn how to implement ITSM in ServiceNow
- Introduce the course framework and approach
- Identify foundation data leveraged by ITSM applications
- Locate student resources such as Now Create, the credentialing path, and user stories for course labs
- Identify baseline application functionality, security, and architecture
- Discuss uses of Configuration Management data within ITSM applications
- Understand the CSDM 4.0 structure and purpose
- Create a CMDB class with attributes
- Configure and import CIs
- Discuss an overview of Service Portfolio Management features available in the ITSM Standard package
- Review the SPM user and organizational roles
- Understand the components of a Service Portfolio in the Now Platform
- Review Digital Portfolio Management (DPM), including the DPM Workspace
- Create a service portfolio taxonomy
- Identify baseline application functionality, security, and architecture
- Design solutions to meet requirements that maximize system quality attributes
- Implement configurations common to 80% of customer deployments
- Create a service catalog
- Create a catalog item
- Create an order guide (Optional)
- Create a dynamic flow
- Fulfillment in Catalog Builder
- Catalog items and service offerings
- Configure an Employee Center taxonomy
- Service catalog access
- Identify baseline application functionality, security, and architecture
- Design solutions to meet requirements that maximize system quality attributes
- Implement configurations common to 80% of customer deployments
- Configure incident entry points
- Configure SLAs
Similar Courses
Scripting in ServiceNow Fundamentals
ServiceNow Administration Advanced
ServiceNow Administration Fundamentals (SNAF)
ServiceNow CMDB Fundamentals
ServiceNow CSM Essentials
ServiceNow Discovery Fundamentals
ServiceNow ITSM Fundamentals
ServiceNow Platform Implementation
ServiceNow SecOps Fundamentals
ServiceNow SAM Professional Fundamental
Got Questions ? We've got Answers
Acquledge offers a range of online courses including certification programs, knowledge development, and professional upskilling across technology, business, finance, language, and more.
We provide both self-paced learning modules and instructor-led live online classes. Choose according to your schedule and learning preferences.
Yes, our courses are certified and recognized by relevant industry bodies and partners to ensure quality and global acceptance.
Every participant who successfully completes the course and meets assessment criteria receives a certificate that can boost your professional credibility.
Yes, our programs include job placement assistance, resume building, interview preparation, and career counseling to help you transition into new roles.
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